Welcome to YesChat: Voice Party. Your privacy and data security are of utmost importance to us.
This Privacy Policy ("Policy") outlines in a clear and transparent manner how we collect, process, store, share, and protect your personal data while you use our services. We have formulated this Policy in strict accordance with applicable legal regulations, including relevant Google Play policies, to ensure compliance and safeguard your rights.
By installing, registering, or using YesChat, you indicate that you have read, understood, and agreed to the provisions set forth in this Policy. If you do not consent to any part of this document, please discontinue using the App and remove it from your device.
This Privacy Policy governs all aspects of data collection, processing, and protection during your interaction with YesChat, whether you are using the App’s features, communicating with our support team via email, or engaging with other users. The entity responsible for handling your personal data is Zhangjiajie Dipingxian Media Co., Ltd. (referred to as “we” or “us”).
It is important to note that this Policy does not cover third-party services that you may interact with while using our App. We do not sell, trade, or share your personal data with third-party entities. However, should you choose to engage with external services (such as payment providers or social media logins), their respective privacy policies will apply. We strongly encourage you to review their data handling practices before using their services.
This Policy applies under the following circumstances:
· When you access, use, or register for the App’s services.
· When you voluntarily provide personal data for support, inquiries, or feedback.
You retain the right to withhold certain information under these conditions:
· If no legal requirement mandates its provision.
· If you prefer not to share the information with us.
· If you do not consent to data processing by us or our affiliated service providers.
To ensure clarity in this Privacy Policy, we define the following terms:
· Personal Information: Any data that directly or indirectly identifies an individual, including but not limited to names, contact details, profile information, and any other personally identifiable content.
· Technical Data: Information that is automatically collected when users interact with the App, such as device specifications, operating system details, and system diagnostics.
· Usage Data: Behavioral information generated through the use of the App, including session durations, feature interactions, and engagement patterns.
· User Data: Any personal or non-personal information voluntarily shared or transmitted by users while utilizing the App’s services.
This Privacy Policy has been developed in accordance with the following regulations and policies:
· Google Play Policies: User, Distribution, Security, Data Protection, and Child Safety Guidelines.
· General Data Protection Regulation (GDPR) – EEA: Ensuring the lawful collection and processing of data for users within the European Economic Area.
· California Consumer Privacy Act (CCPA) – USA: Defining privacy rights and protection measures for California residents.
These regulations serve as the foundation of our data handling practices, ensuring compliance with global privacy standards.
To enhance the functionality of our App and improve user experience, we may collect and process the following categories of information:
· Account Details: When you sign up for an account or update your profile, we collect information such as your username, email address, phone number, and profile picture. Each user is assigned a unique identifier for system recognition.
· Payment Data: Transactions related to premium features are processed through Google Play or the App Store. While we collect transaction records for verification, we do not store complete payment card details or sensitive financial information.
· Content and Interaction Data: We collect messages, photos, videos, virtual gifts, and other forms of user-generated content shared within the App. This information may be temporarily stored for security monitoring and compliance with community guidelines.
· Support and Inquiry Information: When you reach out to customer support or submit a report, we may collect your name, email address, IP address, and the content of your request. This helps us troubleshoot issues and improve our services.
To maintain and enhance the performance of our App, we automatically gather certain information:
· Device Information: This includes details such as your device type, operating system version, unique device identifiers, IP address, time zone, and system language settings.
· App Usage Data: We track how users interact with the App, including session durations, feature usage, frequency of interactions, and in-app navigation patterns.
· System Logs and Error Reports: To diagnose issues and improve system stability, we automatically collect logs containing error messages, crash reports, and system events. This data is anonymized to protect user privacy.
· Third-Party Analytics: We utilize external SDKs, such as Firebase, Tenjin, Kochava, and Facebook, to gather insights into user behavior and service performance. These third parties process data according to their respective privacy policies:
· Firebase – Analytics & Performance Monitoring
· Tenjin – User Engagement Statistics
· Kochava – Marketing & Attribution Tracking
· Facebook – Advertising & Engagement Analytics
In certain situations, we may receive user information from third-party providers, including:
· Social Media Integration: If you choose to register or log in using a third-party service (e.g., Google or Facebook), we may access your publicly available profile details, such as your name and email address, as permitted by the service provider.
· Payment Processing Services: When you complete an in-app purchase, we receive transaction status notifications from the payment gateway to confirm successful payments.
Certain data is only collected when you grant explicit permission:
· Device Permissions: To enable features such as voice and video calls, we may request access to your microphone, camera, and photo storage. Location access may also be requested for region-based service optimization. These permissions are entirely optional and can be managed through your device settings.
· Advertising and Marketing Data: If you interact with our promotional content on third-party platforms, our advertising partners may provide us with data related to ad performance, click-through rates, and user engagement insights.
We utilize your personal information strictly for the purpose of enhancing your experience, ensuring security, and improving our services. Your data is never sold or shared with unauthorized third parties. Below are the key ways in which we use your information:
To deliver essential functionalities and maintain seamless user experiences, we process your data for:
· User Registration and Authentication: Your email, phone number, or social media login credentials are used to securely create and verify your account.
· Customer Assistance: If you contact our support team, they may access your account details to diagnose issues, provide troubleshooting solutions, and respond to inquiries.
· Transaction Processing: When you make in-app purchases (e.g., buying coins for premium features), we facilitate secure transactions while ensuring compliance with financial regulations.
· Service Continuity: In order to provide uninterrupted service, certain user data, such as chat history and friend connections, may be stored temporarily.
To help users connect and engage meaningfully within the platform, we process relevant data for:
· User Discovery and Suggestions: We analyze your activity patterns, interests, and preferences to suggest potential chat partners who align with your social preferences.
· Profile Visibility: To foster engagement, we allow your basic profile details—such as username, avatar, and gender—to be visible to other users. Likewise, you can view similar details of others.
· Enhanced Communication Matching: We refine our pairing algorithms based on factors like chat duration, user activity, and interaction frequency to ensure relevant and enjoyable connections.
To continuously improve our services, we use collected data for:
· Analyzing User Engagement: By studying factors such as session durations and interaction rates, we refine the App to better align with user behavior and preferences.
· Feature Testing and Development: Prior to rolling out new functionalities, we conduct pilot tests with selected users to evaluate their effectiveness and usability.
· Technical Performance Optimization: By monitoring device performance metrics and network stability, we work to ensure smooth app operation and minimize technical disruptions.
User security is a top priority, and we actively monitor and address inappropriate activities, including:
· Identifying Harmful Conduct: If a user is reported for fraud, harassment, or other violations, we review chat histories and related data to assess and take necessary corrective measures.
· Monitoring Suspicious Activity: To prevent abuse, we track anomalies such as mass account creation or excessive spam messaging and take preventive action as needed.
· Content Moderation and Enforcement: If users share prohibited content or violate community guidelines, we may issue warnings, restrict access, or pursue further legal measures.
We adhere to global data protection laws and ensure compliance through:
· Regional Data Governance: We process and store user information in accordance with applicable legal frameworks based on users' geographic locations.
· Law Enforcement Cooperation: When required by law, we may provide relevant user data to government authorities to support investigations or legal proceedings.
We uphold strict confidentiality regarding your personal data and do not sell or trade your information to third parties. However, in certain circumstances, limited data sharing may be necessary under the following conditions:
· Legal and Regulatory Compliance: If legally mandated by courts, law enforcement agencies, or government authorities, we may disclose specific user data to comply with legal investigations related to fraud, security threats, or unlawful activities.
· Business Mergers and Acquisitions: If our company undergoes a corporate restructuring, merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. In such cases, affected users will be notified accordingly.
· Third-Party Service Integration: We collaborate with external service providers to enhance App functionalities, including real-time communication, messaging services, and cloud storage solutions. Below are examples of third-party service providers we work with:
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. Our security practices include encryption, access control, and secure storage infrastructure to maintain the confidentiality of your data.
As the data controller, we store personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and enforce our policies. The retention period is determined based on the following factors:
· The type and sensitivity of the data.
· The potential risks associated with unauthorized access or exposure.
· Compliance with applicable laws and regulations.
Once the original purpose for data collection is no longer applicable, we ensure the timely and secure deletion of such information.
· User-submitted feedback, inquiries, or customer support data are erased after resolution.
· If you deactivate or delete your account, your personal data will be permanently removed within 30 days.
· Chat conversations are automatically deleted once the session ends unless retained temporarily for compliance and security review.
We use industry-leading encryption protocols to protect sensitive data during transmission and storage, preventing unauthorized access or interception.
Your personal information is accessible only to authorized personnel who require such access for legitimate operational purposes. Access is strictly monitored and logged to prevent misuse.
We adhere to the principle of data minimization by collecting only the necessary information required to provide our services. Unnecessary or obsolete data is deleted to optimize storage efficiency.
Your personal information may be stored on secure servers across multiple locations, including the United States, Europe, and Asia, to ensure efficient service delivery and regulatory compliance.
While we implement stringent security measures, absolute security cannot be guaranteed for non-sensitive information such as your email address and IP address. We encourage users to exercise caution when sharing personal data.
Additionally, if you voluntarily provide personal or sensitive information to third parties while using the App, such interactions fall outside the scope of our data protection responsibilities.
We adhere to global data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for residents of California, USA.
If you are an EEA resident, you have the following rights under GDPR:
· Right to Access: You may request a copy of your personal data stored in our systems.
· Right to Correction: If your data is inaccurate or incomplete, you have the right to request modifications.
· Right to Deletion (Right to Be Forgotten): You may request the removal of your personal data, except in cases where retention is required by law.
· Right to Restrict Processing: You can request that we limit the processing of your personal information under specific circumstances.
· Right to Data Portability: We can provide your personal data in a structured format for transfer to another service provider.
· Right to Object: If you disagree with our processing of your personal data based on legitimate interests, you may object to such processing.
· If you wish to exercise these rights, please contact our customer support team via email with your request.
Under the CCPA, California residents have specific rights regarding their personal data:
· Right to Know: You can request information regarding the types of personal data we collect, how we use it, and whether it has been shared with third parties.
· Right to Deletion: You may request the permanent removal of your personal information. However, if your data is required for regulatory, security, or operational purposes, deletion may be delayed, and we will provide an explanation.
· Right to Opt-Out: We do not sell personal information, but you may request that we refrain from sharing data with third parties.
· Right to Equal Treatment: We do not discriminate against users who exercise their CCPA rights.
To submit a request under the CCPA, please contact our customer support team through the available communication channels.
We are committed to safeguarding the privacy of minors and fully comply with child protection policies. Our services are strictly intended for users aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under this age.
To enhance child safety, we encourage responsible usage and offer the following reporting options for suspected underage users:
· In-App Reporting: Users can submit reports via the "Feedback" section in the App settings.
· Email Support: Parents, guardians, or concerned users can notify us via our official customer support email.
If we identify or receive credible reports of underage users, their accounts will be promptly suspended, and their data will be deleted.
· We do not intentionally collect, store, or process any personal information from users under the age of 18. This includes, but is not limited to, data such as names, addresses, email addresses, contact details, device identifiers, location information, or any other data that could potentially identify the individual.
· In the event that we become aware, or are informed, that a user under the age of 18 has submitted personal information, we will take immediate corrective actions. These steps include, but are not limited to:
a. Promptly removing the relevant data and ensuring it is deleted from our servers or databases.
b. Temporarily suspending or blocking the user's account to prevent further access to and use of the App.
c. Informing the user that their account has been terminated and their data has been deleted.
d. Implementing measures to prevent the user from attempting to register again, thereby preventing further submissions of personal information.
· If you come across a suspected minor user while using our services, please gather and retain any relevant evidence (such as clear content or other proof) and report the issue to us through either our customer support email or the in-app complaint channel. Upon receiving your report, we will conduct verification and take appropriate action within 72 hours. You will be notified of the outcome via email.
· For legal guardians or custodial authorities identifying unauthorized minor engagement with our app, we provide expedited response protocols. Immediate communication through the aforementioned reporting channels initiates an accelerated verification process, with resolution timelines compressed to 24 hours following report receipt. Our administrators will implement appropriate account management measures while providing detailed procedural outcomes through email confirmation. Furthermore, we actively support supervisory personnel in executing application removal or deactivation procedures independently.
We respect your privacy rights. While using the product, we provide you with various options to manage your personal information and exercise your rights.
· Access: You may log into your account at any time to view the personal information we store, including but not limited to your username, email, avatar, chat history, etc.
· Rectification: If your personal information changes and affects your normal use of the App, you may update the information within the app or submit a correction request via [email protected].
· Restriction: Please note that in certain circumstances (such as those involving security or legal compliance requirements), we may not be able to provide full access. However, we will make every effort to fulfill your request and provide a reasonable explanation.
· You have the right to request the deletion of your personal information, including but not limited to account data, chat history, and payment information.
· In the App's settings, you can submit a "Delete Account" request. We will process your request within 7 business days and delete your personal data.
· In certain cases (such as legal compliance, fraud investigation, account settlement), we may need to retain some information for a period. Once these reasons no longer apply, the data will be permanently deleted.
You may manage or revoke the App’s access to specific data categories through your device settings or in-app controls. Below are standard system pathways (implementation may vary slightly by device or OS version):
· Location PermissionsTo disable location sharing, navigate to Device Settings → Privacy → Location Services and revoke access for the App. Note: This will disable location-dependent services (e.g., proximity-based matching, local event recommendations).
· Notification PermissionsTo opt out of push notifications:
o Adjust preferences via App Settings → Notification Management, or
o Disable system-wide notifications through Device Settings → Apps → [YesChat] → Notifications.Essential service alerts (e.g., account security warnings) will remain active unless fully uninstalled.
· Microphone & Camera PermissionsTo restrict access to your device’s microphone or camera (e.g., for in-app video chat features):
o Revoke permissions via Device Settings → Privacy → Camera/Microphone → [YesChat].Impact: This will disable functionalities reliant on real-time audio/video input.
You may unsubscribe from promotional, recommendation, or marketing communications at any time via the following methods:
· Email Opt-OutTo cease receiving marketing emails, use the "Unsubscribe" link provided at the bottom of any promotional email. This action will automatically remove you from future email campaigns.
· In-App NotificationsNavigate to App Settings → Notification Preferences to disable promotional notifications. Note: Essential service-related notifications (e.g., payment reminders, account security alerts) will remain active to ensure uninterrupted service delivery.
You may submit a request to cease the processing of specific categories of your data, including but not limited to:
· Personalized Match RecommendationsTo opt out of algorithmic recommendations based on your profile, preferences, or interaction history, disable this feature via App Settings → Privacy.
· Behavioral AnalyticsWe may analyze usage patterns (e.g., access history, frequency of usage) to enhance product functionality. To restrict such analysis, adjust your permissions under Privacy Settings → Behavioral Data Controls.
· Third-Party Data SharingAlthough we do not sell personal data, you may limit data sharing with designated third parties (e.g., advertising partners, analytics platforms) by:
o Modifying preferences in Privacy Settings → Data Sharing, or
o Submitting a formal request to our customer support team for manual intervention.
· Request Processing: We will expedite the processing of your request and provide an official response via email within 7 business days.
· Non-Immediate Deletion: For data that cannot be promptly deleted (e.g., data retained for legal compliance, archival obligations, or ongoing fraud investigations), we will issue a detailed written explanation outlining the reasons and retention timeline within 7 business days.
· Privacy Inquiries: Should you have any privacy-related inquiries or require further clarification regarding your rights, you may direct your concerns to our dedicated customer support team through the designated channels provided.
· Policy Updates: This Policy will not be updated unnecessarily unless required by Google Play policies, legal regulations, the introduction of new features, or business/technical adjustments.
· Update Notifications: If updates occur, we will notify you through various channels, including but not limited to in-app notifications, emails, and public announcements.
· Acceptance of Revisions: Continued use of the App after receiving notification of an update constitutes your acceptance of the revised Policy. If you disagree with the updated terms, you may:
o Adjust data processing permissions via privacy settings,
o Contact customer support for alternative solutions, or
o Deactivate and delete your account or uninstall the App entirely.
For any privacy-related inquiries or requests, please reach out to us via:
· Email: [email protected]
· In-App Support: Navigate to Me → Feedback → Send Email
We appreciate your trust in YesChat and remain committed to protecting your data.